Strong IPTV refund policy

Our approach

Before you buy, we check your device and answer questions about channels so you know what to expect, and we offer a free trial where it helps. After you buy, if something isn’t working, our first job is to fix it with you. When it can’t be fixed, this policy applies.

When to ask

Please contact us as soon as you notice a problem. The sooner we hear from you, the sooner we can fix it — or, if it can’t be fixed, process your refund request.

When refunds apply

• The service doesn’t work properly on a device we listed as compatible, and we can’t fix it together within a reasonable time.
• You were charged twice for the same order, or charged an amount different from the one we confirmed in writing.
• A fault on our side made the service unavailable for a significant part of your plan.
• We confirmed a specific channel or feature in writing before you bought, and it wasn’t available when your plan started.

When refunds may not apply

• Problems caused by your internet connection, Wi-Fi or a device we told you was limited (such as Roku or PlayStation).
• Change of mind after a substantial part of the plan has been used.
• Accounts suspended for breaking our terms, such as sharing or reselling a login.
• Fees charged by third parties, such as a player app’s own activation fee.

These exclusions never limit rights you have under the consumer protection laws of your state.

How to request a refund

1. Message us on WhatsApp or email us from the contact details you used to order.
2. Include your plan, the date you paid, your device and a short description of the problem — screenshots help.
3. If we haven’t already tried, we’ll suggest a fix first. If it doesn’t work, or you’ve already been through troubleshooting, we’ll confirm the refund decision in writing.

How refunds are paid

Approved refunds go back to the original payment method. We process them promptly after approval; your bank or payment provider may take several business days to show the money in your account. Partial refunds for the unused part of a plan are calculated from the plan’s daily cost and confirmed to you in writing.

Card disputes

You always keep the dispute rights your card issuer or payment provider gives you. We’d simply ask that you contact us first — it’s usually the faster way to get your money back, and it lets us fix whatever went wrong for other customers too.