Privacy policy

Who this policy covers

This policy explains how Strong IPTV (“we”, “us”) handles personal information when you visit strongiptvv.com, contact us by WhatsApp, email or our contact form, take a free trial or buy a plan.

Information we collect

Information you give us

• Contact details: your name, email address and WhatsApp number when you message us or use the contact form.
• Order and account details: the plan you chose, its start and end dates, and the login details we create for you.
• Device information you share: device model, player app, screenshots and, for some apps, the device’s MAC address so we can activate it.
• Payment confirmation: confirmation that a payment was made, its amount and date. Card numbers are handled by the payment provider, not stored by us.
• Messages: the content of your support conversations.

Information collected automatically

• Server logs: IP address, browser type, pages requested and the time of the request, kept by our host for security and troubleshooting.
• Cookies: a small number of essential cookies, described in our cookie policy.
• Service usage: technical connection information needed to deliver the service and prevent misuse, such as the number of active connections on a login.

How we use it

• To answer your questions and provide setup and technical support.
• To set up, activate and manage your trial or plan.
• To confirm payments and handle refunds or cancellations.
• To keep the website and service secure, and to detect fraud or account sharing that breaks our terms.
• To meet legal obligations, such as keeping transaction records.
• To send service messages about your plan. We only send marketing messages if you ask us to, and every message lets you opt out.

Who we share it with

We share personal information only with service providers who help us run the business, under contracts that limit their use of it:

• our website host and email provider;
• payment providers, who process your payment under their own privacy policies;
• WhatsApp (Meta), when you choose to message us there — your chat is also covered by WhatsApp’s own privacy policy;
• professional advisers, or authorities when the law requires it or to protect rights and safety.

We don’t sell your information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.

How long we keep it

We keep account and order records while your plan is active and for as long as needed afterwards for accounting, tax and dispute purposes. Support conversations are kept while they’re useful for helping you. Server logs are kept for a short period for security. When information is no longer needed, we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections to this website and limited access to customer records. No system is perfectly secure, so please keep your login details private and contact us straight away if you think they’ve been exposed.

Your choices

• You can ask us for a copy of your information, or to correct or delete it, by emailing us.
• You can opt out of any marketing messages at any time.
• You can control cookies through your browser settings.
• If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing — which we don’t do anyway.

California residents

If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:

• know the categories and specific pieces of personal information we collect, the sources, the purposes and the categories of recipients;
• request deletion of your personal information, subject to legal exceptions;
• request correction of inaccurate personal information;
• opt out of the sale or sharing of personal information (we don’t sell or share it);
• limit the use of sensitive personal information (we don’t use it beyond what’s needed to provide the service);
• not be discriminated against for exercising these rights.

Categories collected in the last 12 months: identifiers (name, email, phone number, IP address), commercial information (plans purchased), internet activity (server logs) and device information. These come from you and from your use of the website and service, and are used for the purposes listed above.

To make a request, email [email protected] with the subject “Privacy request”. We’ll verify your request by matching it to the details we hold, and respond within the time the law requires. An authorized agent may submit a request on your behalf with your signed permission.

Other US states

Residents of other states with consumer privacy laws — including Virginia, Colorado, Connecticut, Utah, Texas and Oregon — may have similar rights to access, correct, delete and obtain a copy of their personal information, and to appeal a decision about a request. We honor these rights in the same way. To appeal a decision, reply to our response with the word “Appeal”.

Children

Our service is sold to adults. We don’t knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.

Where data is processed

Our team and service providers may process information in countries other than the one you live in, including outside the United States. Where that happens, we take steps to make sure your information remains protected as described in this policy.

Changes and contact

If we change this policy, we’ll update the date at the top of the page and, for significant changes, tell active customers. Questions about privacy can be sent to our support email at any time.