Legal
Cancellation policy
Strong IPTV plans are prepaid for a fixed period, so there’s no subscription to hunt down and cancel. Here’s how plans end, what happens if you stop early, and how to close your account.
The short version
- Plans are one-time payments and do not renew automatically.
- To stop, simply don’t renew — there’s nothing to cancel.
- Stopping early? Our refund policy explains when unused time can be refunded.
No automatic renewals
Each Strong IPTV plan — 1, 3, 6 or 12 months — is paid once, up front. We don’t store your card to charge it again, and we never renew a plan without you asking us to.
When your plan ends
Your access stops at the end of the period you paid for. If you’d like to continue, message us before the end date and we’ll set up your next plan so there’s no gap. If you don’t, nothing else happens — no charges, no reminders you have to respond to.
Stopping early
You can stop using the service at any time. Unused time on a plan isn’t refunded automatically, but if you’re stopping because the service doesn’t work properly on your device, our refund policy explains when you’re entitled to a full or partial refund.
Changed your mind after ordering?
If you’ve paid but your login hasn’t been activated yet, message us straight away and we’ll cancel the order and refund it in full. Once a plan is active, the refund policy applies.
Closing your account
If you’d like us to deactivate your login and delete the personal information we hold, email us with the subject “Close my account”. We’ll confirm once it’s done, keeping only the records we’re legally required to keep, as described in our privacy policy.
Your rights
Some states give consumers additional cancellation rights for certain kinds of purchases. This policy doesn’t limit any rights you have under the laws of the state where you live.
Talk to us
Email [email protected] or message WhatsApp +212 781 768 546. We’ll answer in writing so you have a record.